![]() ![]() I purchased the 2010 Edge from my mother in 12/ 2018 when she purchased an escape. The vehicle only has 50,000 miles on it, Ford has issued a case# cas33813024p7f6v3 on this matter but will not cover the repair the vehicle has been taken off the road and will have to be towed to the Ford dealership to avoid an accident. During the covid lock down this vehicle was hardly used and if it was driven it probably would have required a repair while under this secret warranty. I replied that since they never advised anyone of this defect we were disadvantaged to take actions to trade in or sell the vehicle. They are claiming that they voluntarily extended their warranty for 10 years and would have made a repair under the warranty if there was an issue with the braking system during that time period. This defect is definitely a safety issue but Ford is refusing to approve the repair. I also called Ford customer service asking if they would be responsible for this repair since this was a known defect on this vehicle. According to the local Ford dealer and the original dealership they advised me that the extended warranty has expired for the brake booster and that Ford will not approve extending that warranty. 00 and does not include any other potential damage to the brake system. The estimate just to repair this part is. Dealer but we cannot bring the vehicle in for another2 weeks. The vehicle is schedule to be repaired at the Ford. This was confirmed by the local Ford dealer. ![]() We were never notified by Ford that there was a known problem with diaphragm in the power brake booster. He also advised us that the booster has a known defect and Ford had extended a warranty to ten years for this part. He advised us to bring the vehicle to Ford for repair. ![]() Our local mechanic advised us that the power brake booster was inoperable and that the vehicle was unsafe to drive. The failure mileage was approximately 172,000. The manufacturer was notified of the failure and a case was opened. The dealer was notified and later diagnosed that the brake booster needed to be replaced. The contact became aware of Ford customer satisfaction program number: 13n02 for the brake booster failure. The vehicle was taken back to the dealer who test drove the vehicle but could not determine the cause of the failure. The contact stated that failure had worsened. The contact stated that the vehicle was repaired however, the following morning, while driving and attempting to stop the vehicle the brake pedal was depressed all the way to the floorboard, but failed to respond, causing a significant stopping distance delay. The vehicle was taken to the dealer where it was diagnosed that the brake pads and rotors needed to be replaced. Additionally, the contact stated that the brake pedal was making abnormal hissing sounds. There were no warning lights illuminated. The contact stated while driving at various speeds, the brake pedal was depressed but felt stiff and failed to respond, causing a 5-10 feet delay in stopping distance. There are also recalls of newer Edge and mkz for brake booster issues. Looks like there are many complaints from other owners experiencing brake failure and even a class action lawsuit support for Ford warrantying instead of recalling. No warranty letters were sent informing me about this potential failure of a critical component in driving. Given the date of when this car was purchased (12/20) and with covid shut downs - it was difficult to address the brake problem - especially given work and everything was shut down. Called Ford customer service but said that there was nothing that they can do since the extended warranty 13n02 – extended warranty coverage on brake booster – 2010-2013 Ford Edge & Lincoln mkx is not attached to VIN - they recommended in filing a complaint to see if it can get added and covered under this warranty. Car is at the mechanics since it's not safe to drive with its unpredictable braking. Which is why I couldn't really press down on the brake pedal and losing the ability to securely stop - even with new pads and rotors on all 4 wheels. They said it was due to the brake booster failure - leak. Braking continued to be a problem and after having another driver verify the brake pedal, took it into the mechanics again. Braking was an issue so got new brake pads and rotors per mechanic rec. ![]()
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